Refund boundary

Current payment status

Payment provider pending. No payment is collected at this time — checkout stays open only to reserve your flow credits until a provider is connected.

Because no payment is collected yet, there is nothing to refund at this time. The boundary below will apply once a payment provider is connected.

When a refund applies

• A board file fails to deliver and the studio cannot supply a working file within a reasonable period.
• You were charged the wrong USD amount for a board or flow-credit pack.
• Duplicate charges for the same order.

When a refund does not apply

• Flow credits that have already been spent to render and export a board.
• A change of mind after a board file has been delivered, since the goods are digital and non-returnable.
• A board not matching an expectation of advice — the studio supplies visual boards only and does not provide professional advice.

How to raise a refund request

Email support@ktbusiness.shop with your reservation reference. All refunds, where due, are issued in USD ($) to the original method once payments are enabled.